CaseStudies*
We're proud to work alongside membership organisations including CIEHF, BEXA, WorldCC, NFRC, CPC, LSE, Hart Square and ReadyMembership.
WorldCC — Clarifying journeys and structure for a major platform transition
We mapped core journeys, streamlined information architecture and structured personalisation and analytics ahead of a ReadyMembership implementation.
“Working with Fact&Fiction on our new website and member portal was an absolute joy. They're an incredibly competent, knowledgeable team who took the time to properly understand our needs, made excellent recommendations from the outset, and worked closely with us on stakeholder interviews, member journeys and a much more personalised experience for our members. I wouldn't hesitate to recommend Fact&Fiction to any organisation looking for a genuinely invested digital and marketing partner.”
- Kate Hodgins, Head of Marketing
NFRC CPS: improving clarity and usability for a technical membership product
We revamped the website and moved to ReadyMembership, built email marketing automation and a comprehensive engagement strategy, and supported delivery of a new digital strategy. We now work day to day as their fully outsourced marketing function.
NFRC: bringing consistency and structure to national and regional activity
We built a unified content and comms plan, a regional toolkit, and shared KPIs across central and regional teams.
BExA — how we delivered BExA's Annual Lunch from the ground up.
When BExA needed a safe pair of hands for their Annual Lunch, we stepped in to manage every stage of the journey — we provided full-service events marketing support, from initial planning through to on-the-day delivery.
